About Us

Kasey Lee Blonde Specialist may specialise in blonde and balayage but, we’re so much more than that.

We’re the place you come to feel empowered and ready to take on the world. The place where a colour, style or haircut can bring out the best in you.

We are located in Cranbourne West, Victoria.

Say Hello to our team!

Appointment Policy

$50 Non-refundable deposit will be taken before securing colour appointment. This fee can be transferred to another day given 2-day notice.

The $50 deposit will be deducted from your first appointment at the salon. The balance of your appointment is due on the day of the service.

48 hours is required to change or cancel your appointment. Failure to cancel or reschedule your appointment in the requested time will forfeit your deposit.

Deposits

All new salon guests are required to provide a $50 non-refundable deposit towards a colour service to secure their appointment.

LATE CANCELLATION / NO SHOW POLICY

1. Notice of strict enforcement of non-refundable deposit and cancellation policy

1.1. Take notice that, by agreeing to the booking, you are agreeing to be strictly bound by this non-refundable deposit and cancellation policy.

1.2. Whereas we maintain a discretion to refund or not charge you for our services in the event of a cancellation or non-attendance, by continuing with the booking you:

1.2.1.acknowledge that you have been given the opportunity to read and be informed as to terms of this policy; and

1.2.2.agree to be strictly bound by it.

 

2. Deposit

2.1. Upon confirmation of your booking, you are required to pay a non-refundable deposit for the services.

2.2. The deposit is required to secure your booking with us and to allow us to purchase any products that may be used during the services.

2.3. Although we generally hold a discretion to refund part or all of the deposit to you, you otherwise acknowledge and agree that any deposit paid by you:

2.3.1.is not refundable, unless required under the Australian Consumer Law; and

2.3.2.represents the reasonable administrative costs of our business in relation to the provision of services to you, which are generally not recoverable if you are unwilling or unable to attend an appointment of otherwise cancel.

 

3. Cancellation policy

3.1. In confirming your booking, you acknowledge that you are obtaining the benefit of securing our equipment, facilities and staff for the purpose of your appointment.

3.2. You further acknowledge that any cancellation or non-attendance by you, for whatever reason:

3.2.1. does not limit the benefit you initially received in making the booking;

3.2.2. deprives our salon of the opportunity to schedule an alternative booking with another customer; and

3.2.3. incurs the salon costs which, save for this policy, may not be recoverable.

3.3. If you cancel your appointment, for any reason, less than 48 hours before the scheduled appointment, you are required to pay a $100 fee.

3.4. If you do not attend our salon for your appointment and have not either cancelled or rescheduled (otherwise known as a “no show”), you are nevertheless required to pay the equivalent of 100% of the total costs of the service.

3.5. You acknowledge and agree that your obligation to pay the above (in the event of a cancellation or “no show”) is in no manner to be construed as a penalty and is solely to be viewed as covering the reasonable administrative costs and losses incurred by the salon.

3.6. We further reserve the right to refuse to provide you with our services if you cancel or “no show” to multiple appointments.

 

4. The Australian Consumer Law

4.1. This policy is to be read in accordance with the Australian Consumer Law and nothing in this policy is to be read as seeking to alter the provisions of the Australian Consumer Law.

4.2. If an inconsistency exists between this policy and the Australian Consumer Law, the offending provision will be severed to the extent of that inconsistency in favour of the Australian Consumer Law and the remainder will continue unchanged.

EXTENSIONS POLICY

50% Non – refundable deposit will be taken before securing a hair extension appointment. This fee is to help cover some of the costs of ordering your hair. This can be transferred to another day given 2-day notice.

The 50% deposit will be deducted from first installation appointment at the salon. The balance of your appointment is due on the day of the service.
48 hours is required to change your appointment. Failure to reschedule your appointment in the requested time will result in a $100 fee taken from your deposit of the hair.

If you have a change of mind KLBS has a no refunds policy. 

REFUND POLICY

There is a NO refund policy here at KLBS. We strive to provide the best possible outcome. If you are unhappy with your service, you have 7 days to contact us and it will be fixed automatically if it’s a fault by one of our team members. Kasey the salon director will determine whether they’re at fault.

Salon Hours:

  • Monday - closed
  • Tuesday - 9:30 - 9pm
  • Wednesday - once a month - 9:30am - 3:30pm
  • Thursday - 9:30am - 9pm
  • Friday 9:30am - 9pm
  • Saturday  - 8am - 2pm
  • Sunday - closed

 

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