All new salon guests are required to provide a $100 non-refundable deposit towards a colour service to secure their appointment.

1. Notice of strict enforcement of non-refundable deposit and cancellation policy

1.1. Take notice that, by agreeing to the booking, you are agreeing to be strictly bound by this non-refundable deposit and cancellation policy.

1.2. Whereas we maintain a discretion to refund or not charge you for our services in the event of a cancellation or non-attendance, by continuing with the booking you:

1.2.1.acknowledge that you have been given the opportunity to read and be informed as to terms of this policy; and

1.2.2.agree to be strictly bound by it.

2. Deposit

2.1. Upon confirmation of your booking, you are required to pay a non-refundable deposit for the services.

2.2. The deposit is required to secure your booking with us and to allow us to purchase any products that may be used during the services.

2.3. Although we generally hold a discretion to refund part or all of the deposit to you, you otherwise acknowledge and agree that any deposit paid by you:

2.3.1.is not refundable, unless required under the Australian Consumer Law; and

2.3.2.represents the reasonable administrative costs of our business in relation to the provision of services to you, which are generally not recoverable if you are unwilling or unable to attend an appointment of otherwise cancel.

3. Cancellation policy

3.1. In confirming your booking, you acknowledge that you are obtaining the benefit of securing our equipment, facilities and staff for the purpose of your appointment.

3.2. You further acknowledge that any cancellation or non-attendance by you, for whatever reason:

3.2.1. does not limit the benefit you initially received in making the booking;

3.2.2. deprives our salon of the opportunity to schedule an alternative booking with another customer; and

3.2.3. incurs the salon costs which, save for this policy, may not be recoverable;

3.3. If you cancel your appointment, for any reason, less than 48 hours before the scheduled appointment, you will forefit your $100 deposit;

3.4. If you do not attend our salon for your appointment and have not either cancelled or rescheduled (otherwise known as a “no show”), you are nevertheless required to pay the equivalent of 100% of the total costs of the service;

3.5. You acknowledge and agree that your obligation to pay the above (in the event of a cancellation or “no show”) is in no manner to be construed as a penalty and is solely to be viewed as covering the reasonable administrative costs and losses incurred by the salon;

3.6. We further reserve the right to refuse to provide you with our services if you cancel or “no show” to multiple appointments.

4. The Australian Consumer Law

4.1. This policy is to be read in accordance with the Australian Consumer Law and nothing in this policy is to be read as seeking to alter the provisions of the Australian Consumer Law.

4.2. If an inconsistency exists between this policy and the Australian Consumer Law, the offending provision will be severed to the extent of that inconsistency in favour of the Australian Consumer Law and the remainder will continue unchanged.

50% Non – refundable deposit will be taken before securing a hair extension appointment. This fee is to help cover some of the costs of ordering your hair. This can be transferred to another day given 2-day notice.

The 50% deposit will be deducted from first installation appointment at the salon. The balance of your appointment is due on the day of the service.
48 hours is required to change your appointment. Failure to reschedule your appointment in the requested time will result in you forfeiting the deposit.

If you have a change of mind KLBS has a no refunds policy.